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Red Lion appoints new executives to support “Customer First” vision

  Red Lion Controls, the global experts in communication, monitoring and control for industrial automation and networking, announced that the company is enhancing its focus on customer service with the appointment of Paul De Sousa as Director of Customer Engagement. In addition, Scott Rose has been promoted to Director of Technical Services, an expanded role that unifies sales engineering and technical support management.
In the new positions, both executives will be integral to executing Red Lion’s “Customer First” vision, a corporate initiative designed to make it easier for distributor and end-user organisations to do business with Red Lion worldwide, the company said.
“Paul’s extensive experience in customer service and organisational efficiency nicely complements Scott’s engineering and technical aptitude. Together they will manage all aspects of service and support by instilling a culture focused on our putting distributors and end users first,” said Mike Granby, President, Red Lion Controls. “In today’s world of choice, Red Lion values and understands the importance of solid working relationships. This is why we are rolling out our ‘Customer First’ program to further build on a strong heritage of being a responsive company that customers trust.”

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