Quality is the cornerstone of our brand promise

November 6, 2009 10:17 am

Quality is the cornerstone of our brand promise
 
Customers are at the center of everything we do – and that is reflected in our company’s vision and values, states Ajay Das, Managing Director, Timken India Ltd.
 
What have been your major achievements as a leading global manufacturer of components and assemblies?
For more than 100 years, Timken has focused on value creation for diverse industries and market segments. We deliver a variety of friction management and power transmission solutions for applications ranging from aircraft and automobiles to mining equipment and medical instruments.  We’ve grown considerably since our founding in 1899, but solving customer problems is still at the core of our business, just like it was when founder Henry Timken patented a tapered roller bearing design that made life easier for freight wagon operators and their mules.
 
How successfully have you applied your expertise of friction management and power transmission?
Wherever there is motion, you’ll find Timken at work. Timken is one of the world’s leading producers of highly engineered antifriction bearings and related products and services and alloy steel and components. We help create, transfer and control power, putting our friction management and power transmission technologies to work across a broad industry spectrum.
For more than 100 years, Timken has refined the science of managing friction. Our chief technologists are responsible for hundreds of patents and white papers, and are committed to improving the performance of customer products. Timken has operations in 26 countries on six continents, and our team of 25,000 employees is dedicated to improving our customers’ performance in a variety of applications.
 
What efforts do you put in quality enhancement and customer satisfaction?
Customers are at the center of everything we do – and that is reflected in our company’s vision and values. Our vision says, “We are dedicated to improving our customers’ performance by applying our knowledge of friction management and power transmission to deliver unparalleled value and innovation all around the world.”
Quality is the cornerstone of our brand promise and a key to our global competitiveness. Timken associates are trained in quality processes to ensure that customers, no matter where they are located, receive consistent and excellent quality in our products and services. The world revolves around the ability to create, transfer and control movement. Timken influences motion in every major industry through innovative solutions that improve customer performance while providing societal benefits.
 
How has your foreign collaboration with parent Timken Company updated your production technology and products?
We are truly a global team, collaboratively working on solutions for customers across the globe. Our teams of engineers and scientists around the world are dedicated to using everything they know about friction management and power transmission to improve our customers’ performance.
Our engineers not only increase the reliability of Timken® products but also create designs that can set new performance standards. We refine processes and recommend improvements to enhance performance and improve value. Because our teams are located at technology centers in Asia (Bangalore), North America and Europe – as well as in our manufacturing facilities and field offices on six continents – customers have access to ideas and resources to transform concepts into reality.
Our Technical Centers of Excellence focus on specific products, materials and processes, while our Innovation & Development Centers in North Canton, Ohio, and Greenville, South.Carolina, concentrate on emerging technologies that span across a variety of industries and applications. Aligned with our business units, our technology centers are market driven, helping customers improve their products by enhancing the effectiveness of our products.
 
In which sectors is Timken involved in providing single-window solutions?
Timken is a global leader in friction management technologies and provides one of the most complete offerings of antifriction bearings in the industry. Timken offers all types of antifriction bearings, bearing kits, and advanced products such as housed units, integrated bearing assemblies and precision assemblies. We also help enhance bearing performance through a wide range of Timken services, including remanufacture and repair, reliability services and training.

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