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From nowhere to leading enterprise solution provider

“There is always a room for improvement,” tells Sudheer Nair, CEO, eresource Infotech Pvt. Ltd.Success is nothing, but a journey from failure to failure without losing enthusiasm. Most important, what we learn from failure we can’t learn the same from success. Sudheer Nair is one such man who again proves that life is about how hard you can get hit and keep moving forward, overcoming new obstacle and being humble. Excerpts from his interview with OEM Update.You started your career doing odd jobs at Mumbai airport in 80s; today you are in the helm of one of the leading enterprise solution companies in India. How do you look at your journey?I was born in a middle-class family with no business background. I lost my father when I was schooling. Life was difficult for us. Responsibility of supporting my family fell on my shoulder at an early age. Although my mother has helped me and my two sisters complete schooling and pursue further studies, I could not complete my graduation due to financial difficulties. I have started looking for jobs. After doing many odd jobs, I got a job as a computer consultant. My job was to type software programs. Gradually, I started generating software codes independently and later started coding software. My interest toward programming picked up from that point. There I have developed bunch of software applications, including accounting package called “Quick Accounts”.After that I have joined Afternoon Despatch and Courier, then a leading evening tabloid daily in Mumbai, edited by late Behram Contractor popularly known as Busybee. I was the only programmer there. The company used to carry out all its work manually, from advertising to accounts, circulation and HR. Every operations were managed manually which I have gradually programmed single-handedly.The appreciation I received from the Afternoon management helped me a lot in my further endeavour. I have realised just developing a program is not going to help; the program must be networked.I quit Afternoon and joined Lloyds Finance Ltd., a public-listed company. There I have developed a completely integrated system on Oracle. That has given me ample opportunity to learn a lot within a limited period. Planet Optical Disc FZCO in Dubai was my last job, in the term of an outside company where I have worked with. It was a $400-million company. I was working there as an enterprise manager. My profile included looking overall implementation of ERP. Working on enterprise solution, you learn a lot. Yes, I did.The urge to do things on my own was getting on my head, and that feeling has forced me to quit the job and returned to India. As ERP concept was getting its ground in India, I thought of diverting my drive on that path. With the little money that I saved from my Dubai stint helped me start a small set-up called eresource Infotech, a software firm that developed ERP software for mid-sized companies. It was just a beginning.Please tell us about your business activities and service network.In the year 2006, we have established an IT firm that was fully dedicated to ERP software development. Quality of our products and the hard work that we applied for the last 7 years have been paid back handsomely and today eresource ERP has became a name to reckon with.Although we were contributing largely into the IT sector through our software development and customer relation services, it was only in 2006 we have become an exclusive Web-based ERP solution company in India. Growing as a leading enterprise solution company, eresource provides end-to-end solutions that leverage technology enabling customers to grow their business. eresource serves many clients in India and abroad and is one of the pioneers of Web-based ERP solutions.Could you brief us on the advantages of ERP in industrial manufacturing?In my opinion, the business must grow to survive, but to grow and compete effectively in today’s rapidly changing marketplace, companies must have a strong foundation that allows for quick, insightful decisions. eresource ERP provides access to the data needed to gain that insight and increases efficiency, reduces costs and pro¬vides better information for quicker reaction to changing market conditions.eresource ERP lays the foundation for achieving operational excellence. Mainly being a web-based ERP solution, eresource ERP helps manufacturing companies reduce capital expenses. Companies will be able to deploy an effective ERP system with a minimum investment. Secondly, a quick-time successful implementation of the system that covers wider areas of an organisation can help with faster return on investment (RoI).When it comes to eresource ERP, small- and medium-scale manufacturing industries are the one that could benefit maximum. Most of these organisations in India are on the growing path. Unwanted expenses incurring in the way of investment in an exclusive IT departments and the personnel to maintain and manage successful operations could mar the progress chart. When an ERP system like eresource is implemented, unexpected expenses can be curtailed and funds can be diverted to other areas which will help the growth graph go higher.Implementation of an ERP system has many advantages, both direct and indirect. Improved efficiency information integration for better decision making, faster response time to customer queries etc. can be considered as the direct benefit.The indirect benefits are better for corporate image, improved customer goodwill, customer satisfaction and so on. To be more specific, some of the benefits are quantitative (tangible) while others are non-quantitative (intangible).Tangible benefits are those measured in monetary terms and intangible benefits cannot be measured in monetary terms, but these have a very significant business impact.eresource ERP is the solid base to build an agile organisation.Do you provide solutions according to client’s preferences?In normal circumstances, ERP software is developed as per the specific industry requirements. However, in some cases, customisations of enterprise systems are necessary for misalignment and strategic alignment.Customisation of ERP system refers to either interfaces or modification. This kind of customisation in an ERP system will have the biggest impact on strategic alignment and system agility. Although we don’t discourage customisation which is impractical; however, we always make it a point to go for the minimum. What is significant about our system is that it has been developed with every requirement as per the industry practice. Therefore, the demand for customisation is not that high.So far, what are the market-centric ERP Solutions you have developed for industrial manufacturing sector?Globalisation and IT sophistication are forcing even small businesses to automate processes and integrate applications to facilitate stronger communication, data collection and analysis. ERP software systems are integrated business solutions intended for planning, managing, controlling, and accounting for all of a company’s resources. Having said this, there are many small and medium companies that haven’t thought of going for an ERP system because of the cost factor. Our aim was to develop a system that can be afforded by even a small company.eresource’s cost-effective, Web-based ERP solution combined with eresource’s flexible and affordable pricing structures, provides manufacturing companies a technology solution which has all of the functionalities and benefits with minimal investment and risk.
The concept of cloud-based ERP is also catching up in the manufacturing sector. What is your opinion on the status of Indian industry in this regard?In today’s fast-paced business environment, companies that are not taking advantages of Web-based technologies are getting back tracked. This phenomenon has largely affecting manufacturing sector because of the huge amount they are compelled to invest in a conventional ERP system.
The scenario is changing now. With the eresource SaaS (software-as-a-service) model, the system is becoming a popular choice among manufacturing sector in India. The cloud-based solution is completely a modular based. With cloud-based model, companies will able to work on a highly efficient ERP system, without huge investment. The cloud-based model gives lot of advantages. There is no extra hardware requirement, no maintenance hassle, no investment and no need of an IT team to run the system. eresource ERP cloud model is also available in subscription model.
Do you provide any cloud-based ERP for manufacturing sector?eresource has launched its ERP system by serving the manufacturing sector and expanding services to other sectors. Therefore, our first love is always toward manufacturing sector, and we are one of the pioneer ERP solution providers in the manufacturing sector. We extend all services including the cloud-model system.
What are the other scopes of improvement you foresee in ERP for manufacturing sector?Well, what I understand from the interaction with my clients, majority of manufacturing companies believe that they have designed their processes and practices which are unique. Every manufacturer needs something that is specific to them and will bring efficiency in their work and process. They want something that will work seamlessly as per their business operation strategies and something that would simplify their work and process.
What I would like to remind all my potential clients is that please don’t view ERP as just a technology because technology does not live in a vacuum. What ERP companies bring into the table is much bigger than just the enterprise product. Given which, our style of working method and understanding process of our clients business are unique. We do a thorough study of the operational process. We map clients’ requirement with our software and configure the same. We talk to our clients in their own language so that they understand us clearly and loudly. We are the advocate of our clients to lead them and make them believe in their ability to succeed.
Having said all these, what everyone must remember is right from the industrial revolution and even further, we can see the efforts are put to improve existing technology. The classical industrial engineering principle says that there is always a better method available than the existing. Here the “better” ultimately means improved efficiency, effectiveness and economics. In fact, this principle clearly supports the view that nothing is the best forever. Therefore, there is always a room for improvement.

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