Business transformation through remote collaboration, optimisation and operations

February 17, 2014 6:43 am

 A remote collaboration, optimisation and operations solution can help industrial organisations manage critical assets, regardless of their physical location
 In industries such as oil and gas, mining, metals, and minerals, operating companies typically have multiple production facilities, spreading over the distances. As a result, expertise and best practices can be difficult to share and institutionalise across locations. Optimal production and productivity are hard enough to achieve on a single asset level, but interdependencies between processes and facilities complicate things even further. Industrial organisations require new thinking in order to operate effectively in an increasingly complex, distributed environment.
In the upstream oil and gas industry, changing market conditions require more flexibility and efficiency in the production of natural gas and oil. Increased operational costs, combined with instability in the price of crude oil in the international market, make it essential to lower operating expenses while improving production levels. In addition, offshore operators seek to improve safety by limiting helicopter flights and boat trips to remote facilities, and by reducing the number of people onboard platforms.
 In the mining, metals and minerals industry, companies producing aluminium, iron and steel, and precious metals must improve product quality and production efficiency while lowering the consumption of energy and reducing greenhouse gas (GHG) emissions. Mining operations also need solutions that help connect and integrate disparate systems that work in isolation. New mineral supplies are increasingly found in inhospitable areas of the world.
 To enhance operations, it is necessary to connect the production and enterprise levels and ensure the availability of real-time information across multiple sites. This, in turn, will enhance operational data management — enabling improved asset performance. Additionally, making operational data available to the enterprise allows this information to be merged with other key data.
Today’s challengesNow, more than ever, operating companies seek to maximise the recovery of resources such as mineral deposits and oil reservoirs as supplies are declining in many areas. And they must constantly optimise production as profit margins are compressed and global competition intensifies. Stringent process safety measures, cyber-security standards, and environmental regulations further complicate operational strategies.
Production sites in remote locations present a variety of safety concerns, either in the hazardous environment of the operating facility itself (underground with risk of earthquakes, high altitudes, offshore with risk of hurricanes) or associated with transportation to these facilities (helicopter trips or long car trips over bad roads).
Issues related to staffing also burden company management. With operations situated in remote areas, it is difficult and costly to attract and retain a talented workforce. This leads to a high degree of staff turnover, which subsequently creates a hardship in training new resources. Moreover, in many disciplines, an aging workforce shrinks the available talent pool even further, and makes the need to leverage expertise more acute.
Transformative business strategyThe level of business transformation associated with the implementation of a remote collaboration, optimisation and operations strategy cannot be achieved by technology investments alone. Rather, this is a big change for industrial organisations that goes to the core of their operations. To ensure success, they need to take into account the following key elements
•  Vision: The overall strategy for a remote initiative must be aligned at the highest level of the organisation in order to enable a cohesive change• People: As personnel and their roles are redistributed, care needs to be given to the human element and appropriate change management must be adopted• Processes: Organisations must have a keen appreciation of roles at the task and re-associate them to work processes to ensure continuity in operations• Technology and services: Organisations must understand that this approach goes beyond the traditional automation.
 Remote operations establishes a base for improved monitoring and management of oil and gas installations, pipelines, mines, production sites, compressor stations etc. It involves deploying communication systems and other enabling technology to provide monitoring and surveillance services for remote facilities, thus reducing the number of site visits and onsite personnel required for these locations.
A centralised remote collaboration centre makes the best use of resources by creating an operations hub where experts from a variety of disciplines can access information, troubleshoot and optimise production facilities — all from a single location. Control system and software upgrades can also be implemented via remote access technology. Remote maintenance and upgrades where physical devices are involved can be accomplished using both mobile, field-deployable cameras and onsite operators (Fig. 2).
A comprehensive solutionAn effective remote collaboration, optimisation and operations solution delivers superior business results by using game — changing technology, procedures and empowered people. It has the potential to eliminate the time, distance, and organisational constraints that plague traditional approaches while providing all parties with a single version of the truth. Knowledge and understanding empower workers, enabling operating companies to respond better to dynamic environments and work processes to be more flexible — facilitating a higher level of engagement.

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