Next Issue June
Next Issue June

Do you want to advertise here? Contact us

Experion partnered with Twixor to develop hyper-personalised interaction platforms
.

Experion partnered with Twixor to develop hyper-personalised interaction platforms

May 15, 2024 7:42 pm

Experion has partnered with AI platform Twixor to create hyper-personalised interaction platforms for businesses in BFSI, healthcare, retail, logistics, and transportation, enhancing AI and CX automation capabilities.

Experion has disclosed a strategic alliance with Twixor, the pioneering actionable intelligence platform that enables organisations to create hyper-personalised interaction platforms. These platforms allow companies to launch end-to-end fulfilling processes for digital process automation across industries such as BFSI, healthcare, retail, logistics, and transportation.

Twixor’s award-winning Conversational AI platform effortlessly blends messaging and automation for over 400 global customers, including Fortune 500 firms. The platform, which has 7 global patents and multiple industry accolades, conducts more than 4 billion interactions every year across a variety of businesses. Experion, on the other hand, has a specific focus on digital goods, 100 percent engineering talent, end-to-end management of product intellectual property, high-quality contracts, a learning culture, and a commitment to becoming a client partner rather than a staffing vendor.

This partnership aims to deliver unparalleled value through CX automation at scale, deep domain expertise, single-vendor engagement, predictable pricing, and a commitment to innovation and futureproofing.

Experion’s approach to onboarding into the Twixor solution is centred around top talent, human-centred methodologies, and industry best practices. It provides an efficient and seamless transition for clients seeking the transformative benefits of Conversational AI and CX automation. This partnership is poised to be a game-changer, doubling Experion and Twixor’s capabilities in the dynamic realms of AI and CX automation.

Binu Jacob, MD and CEO, Experion Technologies: “This partnership significantly enhances Experion’s capabilities in providing impactful solutions in the dynamic realms of AI and CX automation. The synergy between our engineering talent and Twixor’s cutting-edge platform will drive transformative outcomes for our clients.” 

Today, customer engagements frequently take place via messaging across all industries, and hence, digital, and automation-enabled customer journeys are crucial. The Experion-Twixor partnership focuses on customer experience, ensuring customer satisfaction, and fostering loyalty in this modern era of chat economy. 

The collaboration between Experion and Twixor brings forth a suite of solutions catering to the B2C & B2B space. Twixor’s main USPs, including CX Automation platform, Intelligent Process Automation, and Omnichannel Chat Solutions, will empower clients in BFSI, Healthcare, Retail, Logistics, and Transportation to streamline operations and elevate customer experiences. 

Ashok Anand, CEO, Twixor: “Partnering up with Experion unlocks a wealth of opportunities to broaden our presence worldwide. Our shared goal is to deliver a robust customer experience solution, harnessing the power of Twixor’s Generative-AI Powered platform and ground-breaking innovations spanning the entire customer lifecycle. This strategic partnership is dedicated to delivering unparalleled value and innovation, tailored to address the distinctive needs of our clients.”

The alliance with Twixor is a strategic move that aligns with Experion’s broader goals of sustainable growth, market leadership, and creating a workplace culture that fosters excellence. This collaboration is poised to elevate Experion’s standing in the market, opening doors to new opportunities, and enhancing its competitive edge.

Cookie Consent

We use cookies to personalize your experience. By continuing to visit this website you agree to our Terms & Conditions, Privacy Policy and Cookie Policy.

Webinar
Webinar

Do you want to advertise here? Contact us

OEM Update QR Code
OEM Update QR Code

Events

Metal Forming Expo
Metal Forming Expo
amtex
amtex
Fastener Fair India
Fastener Fair India
Himtex 2024
Himtex 2024
Pharma India Expo
Pharma India Expo
World of Photonics India
World of Photonics India
IFFE Expo
IFFE Expo
India Essen Welding and Cutting Expo
India Essen Welding and Cutting Expo

eMagazine May 2024

eMagazine May 2024
eMagazine May 2024

Do you want to advertise here? Contact us

Our Sponsors

Carl Zeiss India
Carl Zeiss India
STMCNC
STMPC
B&R Automation
BR Automation
Pragati Gears
Pragati Gears
Messer Cutting
Messer Cutting
Fuji Electric India
Fuji Electric India
Bibus India
Bibus India
DMG Mori India
DMG Mori India
PMT Machines Ltd
PMT Machines Ltd
Igus India Pvt Ltd
Igus India Pvt Ltd
Vega India Level Ltd
Vega India Level Ltd
Dosatron
Dosatron
Fagor Automation
Fagor Automation
Super Slides
Super Slides
Quality Spares Center
Quality Spares Center
Widma
Widma
Autonics
Autonics
ACE Micromatic Group
ACE Micromatic Group
IMTMA- DMTX
IMTMA- DMTX
Chicago Pneumatic Tools
Chicago Pneumatic Tools
Fenwick and Ravi
Fenwick and Ravi
MMC Hardmetal Pvt Ltd
MMC Hardmetal Pvt Ltd
Mennekes
Mennekes
Fietest
httpswww.fietest.com