Once a world of grease, gears, and guesswork, today, manufacturing is run by algorithms, automation, and intelligent machines. Artificial Intelligence (AI) has become an integral part of the entire process, from design to delivery. This feature examines the AI tools that India is adopting and those that can significantly benefit the MSME sector.

As early as 1981, the Japanese government invested $850 million (equivalent to over $2 billion today) into the ambitious Fifth Generation Computer project, which aimed to develop machines capable of understanding language, reasoning like humans, and even engaging in conversations. Artificial Intelligence (AI) isn’t new; it has been part of our technological journey for decades. However, the roots of AI extend even further, intertwined with the very origins of modern computing. So, what’s changed in recent times?

In just the past few years, AI has transitioned from theory to everyday life. Today, even schoolchildren are familiar with tools like ChatGPT and image generators. Job interviews now often include questions about candidates’ familiarity with AI tools, including what they use and how effectively they use them. Across industries, proficiency with AI has become a fundamental expectation rather than a niche skill. This sudden shift has created a divide. While younger generations are adapting quickly, many mid-career professionals face increasing pressure to keep up or risk being left behind.

As the Fourth Industrial Revolution progresses, artificial intelligence (AI) is becoming a transformative force in the manufacturing sector. Once limited to research labs and tech companies, AI has now established a strong presence on factory floors. It powers predictive maintenance and quality control, enables intelligent automation, and fuels supply chains. By 2025, all manufacturers have deployed it at scale to promote resilience, efficiency, and innovation. Advanced technologies such as adaptive machines, digital twins, agentic robots, and AI-enhanced decision-making are revolutionising how products are designed, produced, and delivered. This article examines the latest breakthroughs in AI within manufacturing, highlighting the tools, trends, and investments that are the future of industrial production.

Practical AI agents

AI chatbots utilise generative AI to respond to individual interactions. When a person makes a query, the chatbot employs natural language processing to generate a reply. The next frontier in artificial intelligence is agentic AI, which utilises advanced reasoning and iterative planning to solve complex, multi-step problems autonomously. This technology is already in use by multiple manufacturers. For example, an AI agent designed for customer service could go beyond simple question-and-answer interactions. With agentic AI, it could check a user’s outstanding balance and recommend which accounts could be used to pay it off. It would wait for the user to make a decision and then complete the transaction when prompted. Agentic AI systems gather large amounts of data from multiple sources and third-party applications to analyse challenges, develop strategies, and execute tasks independently. Businesses are adopting agentic AI to personalise customer service, streamline software development, and facilitate patient interactions.  

One of the most notable impacts of AI in manufacturing is its capability to prevent equipment breakdowns before they happen. Machines are now equipped with sensors that continuously gather performance data. AI algorithms analyse this data to identify patterns and predict potential failures. This approach, known as predictive maintenance, helps reduce unplanned downtimes and prolongs the life of equipment, ultimately leading to significant savings in both time and money.

The use of digital twins—virtual replicas of physical assets and systems is another major tool. Manufacturers can simulate changes, test improvements, and optimise processes in a digital environment before applying them in the real world. This cuts down the risks and accelerates innovation.

AI-powered generative design tools are transforming the way engineers design and prototype products. These tools suggest design alternatives based on constraints like material usage, strength, and cost. This leads to faster development cycles, reduced material waste, and more creative, effective solutions. Autodesk Fusion 360, PTC Creo, nTopology, Siemens NX, and Dassault Systèmes – CATIA and SolidWorks are a few of the tools most commonly used by manufacturers.

Smart, flexible robots and humanoids significantly improve shop floors. Advanced integration platforms enable multiple robots to be programmed and coordinated quickly, allowing them to adapt to changes in tasks or production volumes without requiring extensive reprogramming. This accessibility makes automation feasible for large-scale manufacturers and small and mid-sized enterprises that aim to scale efficiently. Sameer Gandhi, Managing Director of OMRON Automation in India, shares that they deploy AI-powered robotics for precision assembly and predictive maintenance, while smart factory solutions enable real-time monitoring and analytics. These innovations have improved their quality and operations, regardless of geographical location. They also evolved their automation supply chain strategy by increasing production capacity, redesigning products to avoid hard-to-find components, and renegotiating with suppliers to increase allocated production volumes, among other measures.

AI-driven applications

Sudhanshu Mittal, Head and Director of Technical Solutions at Nasscom CoE, states that the ratio of doctors to patients in India is extremely low compared to the WHO recommendations, especially in rural areas, and this gap can’t be bridged organically. AI has begun playing a significant role in the healthcare sector and is poised to play a much larger role in the future. From using AI to analyse X-ray and MRI reports to identify cancer and abnormalities to utilising an AI-based NLP interface to address patients’ first-level queries, AI has begun playing a significant role in the healthcare system. Pharmaceutical companies have begun using AI to shorten the cycle of drug discovery and reduce costs. AI is being used to create personalised treatment plans after analysing large amounts of data to address critical illnesses. AI is also being used to identify how existing drugs can be used to treat different problems (drug repurposing). Such an approach would cut down the costly clinical trials that are a necessary part of any drug launch.

Digitalisation is becoming the norm across all industries. Prashant Sinha, Head of Marketing at WIKA India, shares, “It is also enhancing supply chain resilience and operational efficiency. Complemented by predictive maintenance in its calibration and instrumentation offerings, Industrial Internet of Things (IIoT) technologies enable the real-time monitoring of equipment parameters, such as pressure, temperature, and vibration. AI and machine learning algorithms can identify failures, allowing proactive maintenance and reducing unplanned downtime.” 

AI is transforming quality control by using computer vision systems that inspect products around the clock with high precision and consistency. These systems can detect defects that human inspectors might miss, ensuring that every item leaving the production line meets the necessary standards. This leads to improved quality, reduced rework, and minimised waste.

The advantages of AI extend beyond the production floor and into the supply chain. By analysing large amounts of data, AI can forecast demand more accurately, manage inventory levels effectively, and optimise delivery routes. This makes supply chains more resilient, decreases the likelihood of stockouts or overstocking, and enhances the overall flow of goods.

MSMEs and AI

Nasscom says AI could be a transformative opportunity for Indian Micro, Small, and Medium Enterprises (MSMEs), the one that they have been looking for for decades. AI will be able to address their resource constraints and enhance their competitiveness. MSMEs can automate processes, improve decision-making, and explore new avenues for growth by utilising AI tools and technologies. However, Indian MSMEs face numerous challenges that hinder their adoption of AI to boost productivity and growth. Key obstacles include limited resources, restricted marketing reach, and a lack of technical expertise.

45% of tech-enabled MSMEs highlighted the necessity of accessing industry-specific use cases to comprehend the practical benefits of AI. Without these, they struggle to see the tangible advantages of AI for their businesses. The scarcity of toolkits and training materials restricts marketers’ ability to utilise AI, hindering its adoption effectively.

There is low interest in adopting solutions from tech-enabled MSMEs by larger enterprises, necessitating trust-building and demonstrating value propositions. Scalability remains a significant challenge for MSMEs in managing growing data needs, largely due to limited resources and technical capabilities.

Moreover, a lack of understanding of India’s data protection laws complicates data management, with 56.4% of MSMEs expressing concerns about data privacy and security. Financial constraints impact 59% of these enterprises, while 91% believe AI should be democratically accessible. Limited training resources hinder the development of expertise, as noted by 72% of MSMEs.

The analysis of AI awareness among tech-enabled MSMEs revealed significant knowledge gaps regarding tools, technologies, and integration methods, which impede optimal AI adoption. Increasing productivity through AI requires streamlined processes and enhanced resource utilisation, yet challenges in technical integration and data quality persist for these firms.

To bridge the gap between potential and actual implementation, MSMEs require comprehensive support and education that addresses their specific needs. By launching targeted skill development programs and fostering peer learning networks, MSMEs can acquire the knowledge and confidence necessary to leverage AI technologies effectively.

Collaboration with prestigious institutions for certification programs, alongside an understanding of data protection laws, will enhance the credibility and compliance of AI initiatives within the MSME sector. Furthermore, establishing hyper-local accelerator programs and financial support mechanisms will help them navigate resource constraints while innovating with AI solutions.

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Sudhanshu Mittal, Head & Director Technical Solutions, Nasscom CoE

India has strong AI capabilities, with startups collaborating with healthcare providers and pharmaceutical companies to integrate AI in various sectors. The primary barrier to advancing indigenous technologies is the reluctance of these players to move beyond traditional methods and adopt innovative technologies.

Prashant Sinha, Head of Marketing, WIKA India.

Digitalisation is now standard across industries, enhancing supply chain resilience and operational efficiency. Combined with predictive maintenance in calibration and instrumentation, IIoT technologies enable real-time monitoring of equipment parameters, such as pressure, temperature, and vibration. AI and machine learning can identify failures, enabling proactive maintenance and minimising unplanned downtime.

G Balaji, SVP, Energy Industries, ABB India

By integrating AI-driven forecasting and predictive diagnostics, manufacturers can empower OEMs to unlock smarter energy management, anticipate issues, optimise consumption, and drive sustainable performance across global operations.

A. Shanmugasundaram, Director Amsak Cranes Pvt. Ltd.

Amsak Cranes sees AI as a catalyst for smarter lifting, enabling predictive maintenance, real-time diagnostics, and intelligent safety systems that reduce downtime and enhance operational reliability. We are focusing on areas such as AI-driven condition monitoring, energy-efficient crane systems, and the development of hybrid or battery-powered overhead cranes to support the growth of green factories.

Under the Anybus brand, HMS offers a comprehensive range of products for safe and fast industrial communication, supporting any device – whether wired or wirelessly. Anybus also provides products and services that offer insights into industrial networks, ensuring their health and reliability. Sameer Mudhalwadkar, Managing Director of HMS Networks India, highlights the role of HMS in supporting global OEMs in navigating complex protocols and standards across different regions through these offerings.

How does HMS help OEMs and factories transition towards globally interoperable systems?
We are at the forefront of industrial interoperability by bridging communication gaps between field buses and industrial Ethernet standards. Our Anybus Embedded solutions enable OEMs to integrate multi-protocol connectivity directly into their products, supporting protocols such as PROFINET, EtherNet/IP, Modbus TCP, and others. This operates seamlessly across different regions without requiring the redesign of hardware, ensuring global readiness from the outset.

Our Anybus Communicator Gateways and Wireless Bolt/Bridge enable legacy and hardwired systems to connect with modern PLCs, SCADA systems, or cloud platforms without requiring code rewriting. This drastically shortens the transition timeline and costs for factories looking to modernise or adopt Industry 4.0 practices. Anybus Diagnostics gives real-time network health monitoring solutions such as EtherTAP and ProfiTrace, which are essential for maintaining interoperability and uptime in complex environments.

What role does HMS play in supporting global OEMs navigating complex protocols and standards across different regions?
Global OEMs often struggle with region-specific standards, and that’s where we come in. Our Flexy and Cosy+ remote connectivity products from Ewon allow secure and protocol-agnostic access to machinery worldwide, providing engineers with a uniform platform for monitoring, troubleshooting, and updating equipment.

With Intesis, we assist building automation OEMs in connecting HVAC systems to various BACnet, KNX, and Modbus protocols, ensuring compliance with European and global Building Management System (BMS) standards. Similarly, Ixxat supports motion control, functional safety (SafeT100), and electric vehicle applications, enabling OEMs to launch products globally with confidence.

Cybersecurity is a growing concern in connected factories. How does HMS maintain data integrity and security across its communication platforms?
Cybersecurity is at the heart of our solution. Our products are designed following secure development lifecycle (SDL) processes. Ewon Cosy+ and Flexy routers are ISO 27001 certified and follow end-to-end encryption, role-based access, and multi-factor authentication for secure remote access. The Anybus Secure Gateway series provides deep packet inspection (DPI) firewalls, ensuring that OT networks are shielded from potential threats.

Our N-Tron switches further ensure network segregation and resilience by integrating Layer 2 and Layer 3 features tailored for industrial environments. Anybus Diagnostics solutions proactively monitor PROFIBUS/PROFINET network health, alerting users before faults disrupt operations, an essential component of cybersecurity and predictive maintenance.

How are your solutions helping Indian manufacturers become more globally competitive and aligned with international digital manufacturing standards?
In India, manufacturers are under pressure to meet global benchmarks. Our solutions are helping them leapfrog legacy systems. With our Anybus wireless and gateways, Indian factories are digitising their brownfield operations without massive overhauls. The FlexEdge platform enables edge intelligence, local data processing, and protocol conversion, all from a single device.

Ewon Flexy’s ability to push operational data to Azure, AWS, or Mindsphere is helping Indian OEMs offer smart services and predictive maintenance globally, thus moving up the value chain from just product sales to service-based business models. Meanwhile, N-Tron’s managed industrial Ethernet switches deliver high-speed, rugged networking tailored for Indian manufacturing environments facing harsh conditions. By enabling smart connectivity, remote diagnostics, and seamless integration into MES/ERP systems, we help Indian manufacturers adopt international standards such as OPC UA, MQTT, and IIoT protocols.

What are some real-world examples of how HMS has helped a customer streamline operations or enter new global markets?
One notable example is our work with an Indian OEM in the textile machinery sector. They were struggling to export to Europe due to compatibility issues with communication. We integrated the Anybus Communicator into their systems, enabling their machines to connect seamlessly with European PLCs using PROFINET. This solution led to a 25% increase in their export orders.

Another example involves a global pharmaceutical company that used Red Lion’s industrial automation panels and Ntron secure switches in their cleanroom operations. This deployment helped them achieve GMP compliance while maintaining robust, real-time communication between IT and OT networks.  

We’re more than just a technology provider; we’re a strategic partner for OEMs and manufacturers to scale globally, adopt Industry 4.0, and secure their connected operations. With our broad brand portfolio and deep global expertise, we’re uniquely positioned to support the future of smart manufacturing in India and the world.

VEGA is investing in their domestic manufacturing in India with a focus on VEGA India becoming the manufacturing hub for Asia (excluding China) and Australia. Sudarsan Srinivasan, MD, VEGA India highlights how company’s in-house chip innovation and IIoT ready devices are enabling to meet regionalised supply chains and evolving compliance demands.

As supply chains become more regionally fragmented, how has VEGA adapted its global manufacturing and distribution model to meet customer needs swiftly and seamlessly?
VEGA has responded to supply chain fragmentation by strengthening its regional manufacturing hubs, including its advanced facility in India. Our facility in India serves the domestic market and exports to markets such as Australia and Indonesia. Another important step taken by VEGA is localising the production of devices from the product basket and maintaining strategic inventory buffers.

The chip VEGA invented is at the heart of its radars. Hence, this self-reliance has proved beneficial in avoiding overreliance on external supply chain factors. VEGA’s online platform—myVEGA—provides accurate information about delivery times, among other things, to help our customers plan efficiently.

How is VEGA navigating evolving compliance landscapes—like ATEX, IECEx, and BIS—and ensuring that its sensors and systems meet the latest international and regional standards?
Compliance is a core pillar of our product development. Every sensor is rigorously tested against the latest global safety and performance standards, including ATEX, IECEx, SIL, and FDA. Our dedicated quality teams, local and international, collaborate closely to ensure the highest safety and quality standards are achieved.

This ensures that VEGA customers—especially in regulated sectors such as oil and gas, pharmaceuticals, and food—can deploy sensors with confidence, knowing they meet the most stringent international requirements.

India is being positioned as a manufacturing powerhouse. What role does the Indian market play in VEGA’s global strategy, both in terms of demand and innovation?
India has become the fourth-largest economy, positioning it at the forefront of the global economy. Hence, India is pivotal to VEGA’s global strategy. VEGA had confidence in India eight years ago when it decided to establish a manufacturing facility in the country following the establishment of its Indian subsidiary in 2011. Thanks to the ever-growing market and rising demand for automation and smart sensing, India has become a strategic manufacturing base for VEGA.

VEGA India’s facility supports our global operations and reflects our commitment to ‘Make in India’ with international standards. The trust in VEGA India is reflected in our ability to cater to customers in markets such as Australia and Indonesia from our base in India. Understanding the strategic importance of its Indian manufacturing facility, VEGA has recently made a significant investments in upgrading the domestic manufacturing facility to make it state-of-the-art, which yet again shows its strategic importance.

With OEMs under pressure to improve efficiency and uptime, how is VEGA’s focus on data, diagnostics, and smart sensors contributing to the transformation of global industrial operations?
Original Equipment Manufacturers (OEMs) are increasingly under pressure from customers to improve their operational efficiency and uptime. Field instrumentation plays a crucial role in achieving both. In general, OEMs are expected to achieve optimised system performance, enhanced productivity and cost reduction, proactive and predictive maintenance, and real-time data-driven decision-making.

Sensors play a crucial role in matching all the mentioned customer expectations. For example, our sensors can effectively monitor level, point level, and pressure, enabling OEMs to monitor processes efficiently by delivering accurate and reliable measurement values. Additionally, we offer specialised sensor technologies and configurations for specific industries, such as food and beverages, pharmaceuticals, chemicals, and water and wastewater processing, ensuring optimal performance and safety.

Our latest-generation smart sensors are designed to measure and communicate. Features like self-diagnostics, predictive maintenance alerts, remote configuration, and virtually maintenance-free operation enable OEMs and end users to focus on process optimisation. The integration of our sensors into IIoT environments enables real-time data visualisation and analysis, thereby increasing plant availability, reducing downtime, and enhancing process safety.

In the spirit of “One World, One Market,” what are VEGA’s biggest challenges in creating a truly borderless instrumentation ecosystem—and how is the company responding to them?
A borderless instrumentation ecosystem refers to an environment where sensors can seamlessly integrate and communicate across different geographical areas. This helps improve efficiency and gives users flexibility and accessibility. However, it comes with many challenges, the most important one being data security from possible cyberattacks. Another crucial point to consider while working across geographies is understanding different regulatory and compliance requirements applicable to various industries.

VEGA navigates these challenges by providing devices—VEGAPULS 6X—designed by the latest IT security standard, IEC 62443-4-2. VEGA also offers sensors that meet the latest standards and certifications, adhering to most industry norms applicable in any geography. Moreover, VEGA, being an innovative company, consistently strives to set global trends in level and pressure technology

Axtel Industries offers customised solutions for the food processing industry, which require a higher level of accuracy, efficiency, and safety in their production. Discover how they achieved accuracy by integrating Rockwell Automation’s advanced solutions.

Axtel Industries has more than 30 years of experience in offering customised solutions for the food processing industry. The company’s design, engineering, and manufacturing capabilities are focused on delivering solutions that maximise profitability, ensure sustainability, and improve reliability. Axtel is a specialist in engineering process systems for the food industry. The company is recognised for its expertise in Turnkey Systems, Product Development and Customer Service. Axtel’s advanced manufacturing facility, located on the Vadodara–Halol highway in Gujarat, India, is well-equipped to build robust and aesthetically designed machines.

Challenge – Need for a higher level of accuracy, efficiency and safety in production

The field of process automation is constantly evolving, and as an original equipment manufacturer (OEM), Axtel needed to stay current with the latest technologies. To enhance productivity in a more efficient, safer, and sustainable manner, the processes and technologies in their chocolate moulding lines had to be continually updated.

The traditional process automation technology used by Axtel had limited capabilities, as different stock-keeping units (SKUs) were required for a single chocolate moulding line, including solid bars, shells with inclusions, one-shot moulding, and ribbons. The complex chocolate moulding processes, which involve fillings and book moulding for multiple SKUs on a single moulding line, require high levels of accuracy, precision, and efficiency.

In spice processing, Axtel required enhanced reporting capability as the evolving market dynamics demanded better compliance, operational efficiency, quality control, and safety.

Solution – Develop fully automated chocolate moulding line and spice processors

Axtel turned to Rockwell Automation to automate their chocolate moulding lines. This collaboration aimed to meet market demand and product innovation, boost productivity, accuracy, and efficiency, and deliver greater safety and sustainable growth for the company.

Starting in 2009, Axtel utilised Rockwell Automation’s Kinetix 6500 multi-axis servo drive to develop a fully automated chocolate moulding line entirely in-house. This helped Axtel with increasing the precision and accuracy of the processing line.

For operational excellence, in 2024, Axtel leveraged Rockwell Automation’s Integrated Architecture®  consisting GuardLink® 2.0 and Kinetix® 5700 servo drives system to enhance safety and efficiency of its molding line.

In 2019, Axtel developed a fully automated ingredient management system by leveraging the ControlLogix processor and PlantPAx system to enhance efficiency and precision in spice blending solutions.

Result – Becoming a global leader in chocolate moulding

The innovative solution, built using Kinetix 5700 servo drives and Category 3 safety solutions from Rockwell Automation, has made Axtel’s chocolate moulding lines a leading choice in the global market.

In spice processing, managing multiple ingredients, including small and micro, while ensuring data integrity has significantly supported the manufacturing process for spice processors. This automation has improved precision and efficiency, leading to enhanced quality and consistency in the final product.

Overall, in its manufacturing solutions, Axtel has reached the PLd Safety Performance Level. This accomplishment has made Axtel-manufactured machines and process plants safer and more sustainable.

The innovation in automation has further led to improvements in their troubleshooting and maintenance processes, enhancing the aesthetics of the production line using a common controller and simplifying the wiring. Additionally, it enables remote troubleshooting through EIP connectivity.

India has many promising sectors, and Priya Pansare, Director – Trade & Investment Promotion at World Trade Center Mumbai, shares insights on these promising investment sectors along with the evolving landscape of trade promotion in a dynamic global environment.

What are the key sectors or industries currently show the most promise for foreign investment in India?
Today, India presents immense potential across industries such as renewable energy, electric vehicles (EVs), electronics manufacturing, digital infrastructure, pharmaceuticals, biotechnology, and agritech. Additionally, emerging areas like green hydrogen, semiconductor manufacturing, and AI-driven solutions are gaining foreign investor interest. India’s expanding middle class, strong startup ecosystem, and government incentives like PLI schemes further add to the attractiveness of these sectors.

What is the World Trade Center, Mumbai, doing to support MSMEs in scaling up and reaching international markets?

At WTC Mumbai, we focus on creating a seamless pathway for MSMEs to global markets. We have launched sector-specific export facilitation programs, curated B2B matchmaking sessions with foreign delegations, and established trade promotion partnerships with key countries.

Recently, we joined the Government of India’s MY Bharat portal to engage youth-led MSMEs through experiential learning and mentorship. Furthermore, through our Young Entrepreneurs’ Society (YES) platform, we nurture startups and MSMEs by connecting them to global buyers, investors, and technology providers.

What policies or reforms would you recommend to elevate international trade and investment in India?
India can further benefit from simplifying Non-Tariff Measures (NTMs), enhanced logistics infrastructure, and faster digitisation of customs and compliance processes.

Strengthening bilateral trade agreements, expanding India’s FTAs with emerging economies, and incentivising sustainable manufacturing will also be key. Policy clarity and ease in cross-border data flows for digital trade are emerging needs that should be addressed proactively.

What advice would you give first-time exporters or companies looking to enter global markets?
I advise first-time entrants to invest time in understanding destination market regulations and certifications early. It’s important to start small but strong by choosing focused geographies and reliable partners. Leveraging government support programs such as Export Promotion Councils (EPCs), SEZ benefits, and trade finance schemes can significantly boost. Additionally, building a strong digital presence will complement physical trade efforts. And most importantly, exports should be viewed as a strategic, long-term journey rather than a one-time opportunity.

How does your team help in matchmaking between global investors and Indian businesses?
WTC Mumbai acts as a catalyst by connecting Indian enterprises with global investors through curated trade delegations, investment roadshows, and sector-focused roundtables.

We work closely with consulates, international trade bodies, and chambers of commerce to identify synergies. Our in-house Trade Research & Business Intelligence Cell provides business insights, helping them present more investment-ready profiles.

How is India positioned in terms of ease of doing business from a foreign investor’s point of view?

India has made significant strides, particularly in digitising processes, speeding incorporation timelines, and easing foreign investment norms.

However, investors still seek more predictability in tax policies, faster dispute resolution mechanisms, and uniformity in state-level regulations.

 The sentiment remains strongly positive, especially with initiatives like Gati Shakti, National Logistics Policy, and PLI schemes creating an enabling environment.

Is there any levy for manufacturing locally?
While India offers several incentives for local manufacturing, such as production-linked incentives (PLI), certain duties on imports of raw materials or regulatory levies exist based on sector and geography. However, the Make in India framework and state-specific policies offer manufacturers tax exemptions, subsidies, and preferential procurement opportunities.

How does WTC Mumbai & other WTCS voice the industry concerns to bring a wider policy and market change?
WTC Mumbai actively channels industry feedback through policy advocacy initiatives in collaboration with ministries, Export Promotion Councils, and international organisations.

Our participation in dialogues with the WTO, UNCTAD, and ITC Geneva allows us to project MSME concerns globally.

Through our network of over 320 WTCs in 90 countries, we exchange best practices and create global pressure points to push for industry-friendly trade reforms.

How has tightening global credit markets affected cross-border investments, particularly in emerging economies like India?
Tightening of credit has made investors more cautious, with a preference for mature, revenue-generating businesses. Startups and early-stage ventures are facing slower funding rounds.

However, India’s macroeconomic fundamentals — large domestic market, demographic dividend, stable monetary policy — are helping it outperform several peer economies in attracting FDI, even amid global uncertainty.

With increasing geopolitical and financial uncertainty, how can Indian businesses de-risk their global trade exposure?
Businesses must diversify export markets to reduce overdependence on any one region.

Key strategies include hedging foreign currency risks, strengthening local partnerships abroad, and focusing on sectors with structural demand (like food security, clean energy, and healthcare).

Also, leveraging FTAs and working with trade promotion councils can offer additional support.

What innovative financing models or instruments could support Indian exporters and manufacturers in scaling globally?
Supply Chain Finance, Export Factoring, and Government-backed Credit Guarantee schemes are critical today. Blended finance models, combining grants and commercial investment, are emerging tools to support MSMEs aiming for global expansion. Platforms like EXIM Bank’s programs and ECGC’s trade insurance products also enable safer scaling for Indian exporters.

What is your vision for the future of trade promotion, and how is the World Trade Center, Mumbai preparing for it?
The future of trade promotion is digital, sustainable, and youth-driven. WTC Mumbai is investing in creating digital marketplaces, building ESG-focused trade platforms, and nurturing young entrepreneurs through initiatives like MY Bharat collaborations.

We envision a future where trade facilitation goes beyond connecting buyers and sellers — it will be about creating ecosystems that foster innovation, inclusion, and sustainable growth.

Localisation is critical in WIKA’s global operations, particularly in emerging industrial hubs such as India and Europe. Prashant Sinha, Head of Marketing at WIKA India, discusses the company’s shift from globalisation to a more regionally balanced manufacturing approach.

How is WIKA adapting its global supply chain strategy to shift from globalisation to a more regionally balanced manufacturing approach?
Globalisation is being accepted in every industry. But, with a regional approach, we are ready with a more balanced view. Operational across manufacturing facilities in Maharashtra, Tamil Nadu, Uttar Pradesh, and Haryana has enhanced our local production capabilities, reduced global supply chain reliance, minimised lead times, and improved regional market responsiveness.

We have strengthened our R&D operations to meet local product manufacturing needs. We form strategic partnerships and conduct workshops with suppliers and clients to offer an advantage in production, logistics, and innovation. These collaborations aid in identifying process gaps and proactively finding solutions to ensure consistent product quality.

We aim to improve our impact on renewable energy, pharmaceuticals, and hydrogen power. It emphasises sustainability by adopting environmentally friendly practices, such as using pulp packaging materials in its Indian facilities. These collective efforts improve WIKA’s supply chain resilience and responsiveness in a rapidly changing global environment.

In what ways does WIKA ensure compliance with diverse international standards while catering to local market requirements across various countries?
Complying with international standards while addressing local market needs is essential, and WIKA is very particular about this. We have successfully achieved ISO 9001, ISO 14001, ISO 45001, and ISO 19443 (for nuclear applications) certifications, ensuring the quality and safety of instruments across various industries.

EAC for the Eurasian market and technical documentation in local languages are ways to meet local regulations. Moreover, NABL-accredited calibration facilities ensure that all our products are compliant with desired standards that meet regional needs while maintaining global quality standards.

We enforce strict supplier qualification protocols, ethical sourcing, and anti-bribery systems (e.g., ISO 37001). Adherence to REACH, Rohs, and WEEE directives proves commitment to environmental compliance. 

What role does localisation play in WIKA’s global operations, especially in emerging manufacturing hubs like India and Europe?
Our global presence significantly influences localisation, especially in emerging manufacturing hubs like India and Europe. This has been technically possible because we blend global engineering excellence with local manufacturing and service capabilities.

All our manufacturing units focus on the regional production of pressure and temperature switches, valves, and calibration systems. The local production of these products meets domestic demand and positions India as an export hub for other WIKA subsidiaries.

We also offer on-site services and calibration with our mobile calibration vans. In Europe, particularly Germany, Poland, and Switzerland, we leverage local expertise to ensure precision manufacturing tailored to European regulations and customer expectations.

How has WIKA managed challenges related to trade restrictions and tariff changes in recent years, and what strategies have proven most effective?
We have overcome trade restrictions and tariff fluctuations by setting a global presence. We have established manufacturing units in India, Germany, Poland, South Africa, Italy, Canada, and more. This has helped us reduce dependency on any single location for product supply, thereby distributing risks associated with tariffs and trade barriers. The decrease in this dependency has allowed us to swiftly adapt to changing trade policies and maintain supply chain resilience.

Our supplier network is powerful, and its commitment to local sourcing allows it to respond conveniently to regional trade challenges. Its close association with local suppliers allows adherence to regional compliance standards, ensuring continuity in its operations despite global trade uncertainties.

While our specific strategies in response to recent trade restrictions are not publicly detailed, the industry’s best practices suggest that companies adopt measures such as supply chain diversification, local sourcing, and compliance with regional trade agreements to navigate such challenges effectively.

Can you share how WIKA collaborates with OEMs globally to drive innovation in pressure and temperature measurement solutions?
We work closely with OEMS worldwide to pursue innovation in pressure and temperature measurement solutions:

We conduct value innovation workshops (VIWs) with OEM partners to analyse the problem and develop tailored solutions to meet the manufacturer’s specific requirements, enhancing accuracy and customer satisfaction. 

We also offer custom-designed pressure transducers, such as the TTF-1, which are made of welded stainless steel and temperature compensation, eliminating the need for internal pressure transmission fluid.

We also provide customised temperature sensors, thermocouple assemblies, and thermowells for specific applications, ensuring accurate and reliable temperature measurement solutions.

We have teamed up with Phase IV Engineering to offer smart IoT solutions. Together, we create wireless sensors that give real-time data, helping OEMS improve efficiency and predict maintenance needs early.

Given the growing emphasis on resilient and diversified supply chains, how is WIKA leveraging digitalisation or predictive maintenance in its calibration and instrumentation offerings?
Digitalisation is becoming a norm across all industries, including us. It is also enhancing supply chain resilience and operational efficiency. Clubbed with predictive maintenance in its calibration and instrumentation offerings, Industrial Internet of Things (IIoT) technologies enable real-time monitoring of equipment parameters such as pressure, temperature, and vibration.

AI and machine learning algorithms can identify failures, allowing proactive maintenance and reducing unplanned downtime.  Our smart instrumentation devices also leverage cloud computing to facilitate faster decision-making processes, especially in supply chain management and data analytics. These digital solutions optimise maintenance schedules with enhanced operational agility.

How does WIKA balance sustainability goals with global production and distribution demands in a rapidly evolving geopolitical and economic landscape?
Every industry is vouching for sustainability, and we have already integrated eco-friendly practices across operations. In India, we transitioned all four manufacturing facilities to solar power, achieving 54% solar energy usage, and we aim for a zero-carbon footprint by 2030. We also switched from diesel to LPG generators, used eco-friendly packaging, and improved water systems, cutting water use by 26%. We utilised the Miyawaki method to plant 1,600 trees, ensuring sustainability and efficient production and distribution.

Savy follows a user-first design approach, ensuring its vehicles are tested for real-world safety and performance. Founder and CEO Chandan Mundhra explains that Tier 2 and Tier 3 towns need practical, reliable electric vehicles—and that’s exactly what Savy delivers, where others fall short.

What was the idea behind Savy Electric, and what problem is it trying to address in the Indian ecosystem?
Savy Electric Vehicle Pvt. Ltd. was founded with a vision to provide sustainable, inclusive, and scalable solutions to India’s urban mobility and environmental challenges. Our philosophy centres on green technology and responsible innovation, focusing on affordable and energy-efficient electric vehicles designed for Indian conditions.

India faces significant issues, including rising air pollution, reliance on imported fossil fuels, and inadequate public transportation in smaller towns. Savy addresses these challenges with a range of electric three-wheelers and utility-focused EVs, offering practical alternatives to traditional fuel-based vehicles.

Our vehicles utilise both lithium-ion and lead-acid battery systems, offering extended life cycles and accessible charging infrastructure. In doing so, Savy is laying the groundwork for India’s green logistics revolution while supporting initiatives such as “Make in India,” “Atmanirbhar Bharat,” and “Net Zero Emissions by 2070.”

In summary, Savy focuses on three key pillars of India’s mobility ecosystem: clean transportation, affordability and accessibility, and localised innovation.

What were the major challenges you faced navigating the EV market, and how did you carve out a space for yourself?
Entering the EV market in India posed technical, infrastructural, and perceptual challenges. One of the biggest hurdles was market scepticism—customers and dealers were initially hesitant due to concerns over battery life, charging infrastructure, performance, and long-term reliability.

We also faced a lack of standardised EV ecosystem support, especially in Tier 2 and Tier 3 cities. Building local supply chains, service networks, and after-sales support required starting from scratch. Inconsistent state policies, limited financing options, and high battery costs added to the complexity.

To establish Savy, we localised product development and invested in R&D to design vehicles suited for Indian roads, load demands, and climate. We have established a robust after-sales network, featuring spare parts availability, technical training, and support in underserved areas. Offering both lithium-ion and lead-acid variants provided flexible, cost-effective options for different user needs.

We also engaged directly with drivers, fleet operators, and small businesses to understand their challenges and build trust through transparent communication and real-world performance. These efforts helped position Savy as a reliable brand focused on value, durability, and sustainability.

What are some of the most significant technological advancements you’ve implemented in your EVs, and how have they impacted performance or efficiency?
Our approach to technology is grounded in real-world usability and safety-centric innovation. A core implementation is our dual battery platform, offering both lithium-ion and lead-acid variants. Our lithium-ion systems feature an advanced Battery Management System (BMS) that optimises charge-discharge cycles, protects against over-voltage and deep discharge, and extends battery life.

To enhance efficiency, we’ve integrated a Regenerative Braking System that converts kinetic energy during braking into electrical energy, feeding it back into the battery. This improvement improves range by 12–15%, reduces brake wear, and extends system longevity.

Understanding India’s varied terrain, we’ve implemented Hill Assist Technology on select models to prevent rollback on inclines, improving driver confidence and safety in hilly areas or urban ramps.

In response to growing concerns about EV safety, we’ve introduced real-time temperature sensors in battery packs and motor compartments. These monitor thermal activity and trigger alerts or cut-offs if temperatures exceed safe thresholds, reducing risks of thermal runaways or fires and ensuring regulatory compliance.

We’ve also deployed smart controllers optimised for high torque and energy efficiency, along with lightweight modular chassis for greater load-bearing without compromising range. Our Digital Instrument Clusters offer real-time vehicle diagnostics, supported by IoT-based telematics for fleet tracking, remote diagnostics, and performance analytics.

These advancements have improved mileage, energy efficiency, and safety across conditions, lowered operational costs, and increased user satisfaction and fleet uptime.

Can you walk us through the process of sourcing automotive components for your vehicles? What key criteria do you prioritise when selecting suppliers?
At Savy, our sourcing philosophy is rooted in quality, safety, and localisation. Unlike many in the industry who rely on untested imported components—often Chinese and lacking proper R&D—we have followed a Make-in-India-first approach from day one.

Many EVs assembled with generic, non-standardised parts struggle under Indian road conditions, extreme temperatures, and variable loads, leading to thermal issues, breakdowns, and fire risks. To prevent this, we develop key powertrain components—especially the motor and controller—in-house, tailored for Indian use cases, including rural roads, humidity, dust, and gradients.

Our sourcing is driven by indigenous manufacturing. We prioritise Indian suppliers who meet our quality standards and offer long-term collaboration. Over 90% of our components are sourced domestically or developed in-house under strict design control. Each part, electrical or mechanical, must pass rigorous tests simulating real-world Indian conditions—heat, braking, water ingress, and overloads. Safety and compliance are non-negotiable; all suppliers are vetted for AIS, BIS, and EV-specific standards, with regular audits ensuring consistent quality and thermal safety.

We also seek partners open to innovation. A key example is our battery project with a renowned Japanese company. This pack is designed for Indian conditions with ultra-fast charging (90% in 25 minutes), high thermal resilience, and enhanced safety features to reduce fire risks.

We believe true innovation comes from engineering, not just assembly. That’s why we invest in local R&D, customised components, and strong supplier relationships—ensuring product reliability and safety and supporting India’s EV self-reliance and sustainable growth.

Do you source engines, motors, and other key components locally, or do you explore international markets for these parts? If international sourcing is necessary, what challenges do you face in the Indian market?
At Savy, our core strategy is to source and develop critical components locally to suit Indian roads, climates, and usage conditions. Our motors, controllers, frames, and electrical systems are either manufactured in-house or sourced from certified Indian vendors known for quality and scalability.

We also value global collaborations in areas where India is still developing industrial capabilities—such as battery cell chemistry, thermal management materials, and high-efficiency charging systems—where domestic options at the required quality level are limited.

When international sourcing is necessary, we face India-specific challenges, including customs delays, regulatory ambiguity regarding certification and safety, and integration issues due to performance mismatches. Aftermarket service is another gap, as many foreign suppliers lack local support and spares.

These challenges underscore the need for strategic localisation for cost, reliability and scalability. Our roadmap includes setting up localised joint ventures to co-develop advanced EV technologies while ensuring supply chain consistency and adaptability.

Ultimately, every sourcing decision is guided by one principle: Fit-for-India first. Whether domestic or global, every component must meet our standards for durability, safety, and sustainability in Indian conditions.

What are the key challenges you face in integrating efficient and scalable charging solutions for your electric vehicles, and how are you working to ensure that charging infrastructure keeps pace with the growing adoption of EVs?
One of the key challenges in India’s electric mobility ecosystem is the lack of accessible, reliable, and scalable charging infrastructure, especially in semi-urban and rural areas.

At Savy, we address this through an integrated approach. On the vehicle side, we’re advancing battery technology in collaboration with international partners to enable ultra-fast charging—up to 90% in 25 minutes—while ensuring safety and optimal battery life.

To complement this, our wholly-owned subsidiary, Fully Charged, focuses exclusively on developing India’s charging infrastructure. It is deploying a robust network of vehicle-compatible charging stations in high-demand areas such as logistics hubs, commercial fleets, and last-mile delivery centres. We are also innovating with portable and modular charging solutions for areas with limited grid access, enabling flexible charging anytime, anywhere.

Additionally, we are exploring smart charging management systems with IoT integration for real-time monitoring, energy optimisation, and load balancing—crucial for efficient fleet operations. Battery-swapping models for e-rickshaws and delivery vehicles are also being evaluated to reduce downtime and improve efficiency.

This ecosystem ensures Savy EVs are backed by scalable, sustainable charging infrastructure developed through Fully Charged, driving user confidence and accelerating India’s shift to electric mobility.

How do you handle the logistics and supply chain challenges that come with scaling manufacturing operations in the EV space?
Scaling up EV manufacturing in India requires navigating complex supply chains. At Savy, we’ve built a strong network of domestic vendors to ensure consistency, reduce lead times, and minimise import dependence—keeping us cost-competitive and aligned with Indian conditions.

To avoid bottlenecks and maintain quality, we design and manufacture key components, such as motors and controllers, in-house, tailored for India’s roads and climate.

Advanced ERP and inventory control systems enable real-time tracking of procurement, production, and logistics. This digital backbone boosts efficiency, minimises delays, and supports rapid scalability. Our modular production units can quickly ramp up capacity without compromising quality.

We’ve established reliable logistics partnerships for swift and safe distribution across various geographies. For international markets, we utilise a CKD (Completely Knocked Down) model, shipping disassembled vehicle kits for local assembly. This reduces shipping costs and import duties and meets localisation norms in target regions.

To ensure supply continuity, we maintain alternate suppliers for all mission-critical components, protecting against disruptions and constraints.

RS India offers a comprehensive product range that includes solutions for electronics, electrical, industrial, and maintenance applications. Shiv Bhambri, CEO of RS India, discusses how the company is assisting manufacturers with timely delivery, smart factory solutions, and eco-friendly products while also supporting young engineers and future innovators in India.

How do RS India adhere to the timely availability and delivery of critical components for manufacturers despite supply chain roadblocks?
RS India has a robust supply and inventory management team dedicated to ensuring that customers receive the right products at the right time, regardless of their location. We use data and insights to effectively plan our inventories well in advance, preventing delays for customers who rely on critical parts for their manufacturing or maintenance processes.

Additionally, we consistently collaborate with our suppliers to introduce new products and technologies. This ensures we provide alternative options and advancements to our customers, enabling them to substitute components efficiently when necessary.

What demands are you observing from manufacturing customers? Are there specific product categories or technologies gaining traction?
India’s manufacturing industry is rapidly evolving, driven by increasing demand in various emerging sectors. Advanced technologies such as AI, IoT, and automation are being widely integrated within the Industry 4.0 framework, further enhanced by the expansion of 5G connectivity.

Significant investments are being made in electronics and semiconductor production, with companies like Tata and Kaynes leading the charge. The electric vehicle market is growing rapidly, alongside strong progress in solar and renewable energy. Additionally, 3D printing is gaining prominence in industries such as aerospace and healthcare.

Manufacturers are also adopting sustainable practices, with AI playing a crucial role in design optimisation and maintenance planning. Moreover, the packaging and digital printing sectors are flourishing, largely due to the rise of e-commerce.

With RS India extensive legacy and global footprint, how are you empowering Indian manufacturers to innovate and operate more sustainably in today’s competitive landscape?
We are committed to enhancing our offerings by introducing products that utilise sustainable materials and environmentally friendly manufacturing processes. Our goal is to help businesses operate more sustainably by reducing energy consumption and emissions while also enhancing health and safety.

With our “Better World” product range, which includes over 30,000 items, we are simplifying the process for our customers to make environmentally friendly choices. These products benefit people, the planet, and their businesses.

As a partner for designers, builders, and maintainers, how do you see your role evolving with the rise of smart factories and automation across India’s manufacturing sector?
We continually collaborate with our suppliers to stay informed about new market trends by incorporating innovative products and technologies. Our strategy includes incorporating the latest offerings in automation and control, as well as IoT-based solutions, to meet the growing demand for innovative solutions designed for smart and connected factories. We actively participate in joint sessions with our strategic suppliers to showcase new products related to smart factories and automation.

Looking ahead, what are RS India strategic priorities in India’s manufacturing space, and how do you plan to ‘Make Amazing Happen’ for the next generation of engineers and innovators?
‘Making Amazing Happen’ is about inspiring today’s and tomorrow’s generations to make a difference. Our extensive product range, innovative service solutions, and digital capabilities uniquely position us to stand out and drive disruption. By partnering with academia and engaging with students through sponsorships, we encourage them to develop innovative and advanced products.

Our people, suppliers, customers, communities, and shareholders are at the heart of what we do, enabling us to turn imagination into meaningful change. We understand that every action we take has an impact, which is why we remain committed to building a more sustainable and responsible future.

Renishaw is a global leader in metrology and precision technologies, offering solutions to enhance productivity, quality, and process control. Paul Weaver, Director of Sales and Marketing at Renishaw India, discusses how the company is driving innovation in metrology and automation for Indian manufacturers.

How is Renishaw supporting Indian manufacturers in improving quality control and process efficiency on the shop floor?
Renishaw sees India as a growth market. The industrial space in India is evolving with improvements in quality and speed. With this growth, Renishaw is helping manufacturers shift from reactive quality control to proactive process intelligence.

India is attracting significant investments due to its role in the ‘China Plus One’ strategy, making it a preferred destination for the automotive and aerospace industries. This is where Renishaw has been playing a key role in India’s industrial landscape, particularly in the automotive, aerospace, and precision manufacturing sectors, enhancing production efficiency, quality, and global competitiveness. In the automotive market, we have been serving major players in the Indian automotive industry as well as leading global electric vehicle manufacturers.

Renishaw’s expertise in aerospace supports India’s growing aviation sector, offering solutions for low-volume, high-precision manufacturing. By automating production and achieving on-point measurements, the company ensures the accuracy required for global certification and adherence to performance standards.

How does Renishaw localise its advanced measurement and calibration solutions to meet the specific needs of Indian SMEs and Tier-1 suppliers?
We have expanded our presence in India with a dedicated Technology Centre in Bangalore, Pune, Delhi, Baroda, and Chennai, offering training and a variety of product demonstrations. 

We aim to ensure smooth integration with existing automation systems by partnering with machine tool manufacturers and local automation experts. Our metrology tools enhance the performance of automation setups, such as conveyors and robots, providing accurate data for optimised production.

We offer flexible measurement solutions for both on-machine and off-machine applications. The adaptability of these systems is driven by programmable software, making them suitable for various production environments, ranging from small-batch to high-volume manufacturers. Our application and service support teams work closely with clients to automate solutions and provide training, ensuring effective system usage and optimal performance.

Calibration tools help manufacturers optimise machine tool performance, ensuring precision across older and newer machines. This is further complemented by our remote monitoring and diagnostics for various systems.

Renishaw has been at the forefront of precision metrology. Can you share some of your most recent product innovations or upgrades introduced over the past year?
As a global leader in precision measurement and manufacturing technologies, the industry demands have increased over the years. We have seen a transformation in measurement technology, with advances in metrology and improvements to manufacturing capability typically going hand in hand. We offer solutions such as our Renishaw Central software platform, which connects measurement machines and computer numerically controlled (CNC) machines to enhance process control automation.

We have enhanced our REVO 5-axis multi-sensor system for CMMs, which supports a broader range of probes, including tactile scanning, vision, ultrasonic, and surface finish measurement capabilities. This enables faster and more comprehensive inspection of complex geometries within a single setup. The latest solutions include the newly launched metrology fixtures and an extensive range of Machine Tools, Styli, CMM, Equator, and Encoder solutions.

These innovations represent a global shift toward smarter, leaner, and more efficient manufacturing, achieved through data-driven manufacturing and automation.

How is automation evolving in precision manufacturing, and what role does your Equator™ gauging
solutions play in improving productivity and quality? 
Automation goes beyond just using robots. There will be more integration of simpler automation solutions with metal-cutting machines. As precision manufacturers, we’ve developed robust process control solutions that significantly enhance productivity, quality, and safety.

For decades, Renishaw has been solving industry challenges with effective solutions. One such innovation is the RMP24-micro — the world’s smallest wireless machine tool probe, measuring only 24 mm in diameter and 31.4 mm in length. This is an example of the simplest form of automation: the probe.

Other simple automation solutions include tool pre-setters, pallet changers, machine tool probes, inventory management systems, and tool condition monitoring systems. The Equator shopfloor gauging system, when used in conjunction with the new IPC software, enables continuous monitoring and automatic adjustment of machining operations. This keeps part dimensions close to the ideal and well within control limits.

Quality Spares Centre, a leading manufacturer and supplier of shot blasting and sand blasting machines, spare parts, abrasives, and ultrasonic cleaning machines, began its journey in surface preparation with just a few machines and steel shots. Rajan Sikka, Proprietor of Quality Spares Centre, shares that the company continually adapts its machines and services to meet modern industry demands through investment in research and development.

How has Quality Spares Centre evolved over the years to cater to the growing demand for shot blasting and sand blasting machines in India’s industrial sectors?
Our journey is one of legacy, passion, and continuous evolution. It all began in 1968, when R.K. Sikka forayed into surface preparation, dealing in just a handful of machines and steel shots. Back then, India was only beginning to explore the industrial potential of shot blasting and sandblasting. He built a foundation of trust with customers with unwavering determination.

When the second generation stepped in, we began expanding the business, diversifying our product range, and making bold decisions that transformed us from simply supplying machines to becoming trusted technical solution providers. Today, the third generation of our family has joined the business, bringing fresh energy, innovative ideas, and a global outlook that’s helping us reach new heights. From a modest setup, we offer a complete portfolio of shot blasting, sandblasting, and shot peening machines, along with spare parts, abrasives, and customised systems. We want to be India’s specialised one-stop solution for surface preparation. We’ve partnered with Ultratecno (Spain) to introduce cutting-edge ultrasonic cleaning machines to the Indian market, expanding our footprint into the surface finishing segment.

Our R&D and product improvement teams work tirelessly to ensure every client receives tailored solutions, whether automotive, aerospace, or heavy engineering manufacturing.

What steps do you take for the durability and performance of your surface preparation equipment in challenging working environments like foundries and heavy engineering plants?
In foundries and heavy engineering workshops, machines were pushed to their limits. This is why our design approach focuses on heavy-duty durability and long-term performance. We utilise top-grade manganese steel liners and abrasion-resistant, industrial-grade motors for continuous operations.

Each of our machines undergoes rigorous in-house trials before it reaches a client and is tested under real working conditions, ensuring it can withstand dust, heat, and abrasive impacts. Our blast cabinets, abrasive recycling systems, and precision-engineered blast wheels guarantee maximum operational life and minimal downtime. Our after-sales service team offers preventive maintenance, spare part support, and expert advice, as we believe in fostering long-lasting partnerships with our customers.

Can you share insights into your R&D or product improvement processes for the surface preparation
and cleaning machinery market? 
Our R&D lab is the core of our innovation. We are actively investing in new materials, efficient blasting techniques, and automation systems to improve productivity and lower operating costs for our customers, recognising them as our greatest collaborators. We listen to our client feedback, visit sites, understand production issues, and develop customised solutions to improve surface quality, reduce abrasive usage, and expedite turnaround times.

By collaborating with Ultratecno, we bring the best international innovations to Indian industries. From developing low-dust blasting systems to energy-saving blast wheels and digital control panels, we ensure that every product upgrade adds real value to the business. 

How does your warehousing and inventory management system help in minimising delivery time and serve the requirements of your domestic clients?
Prolonged wait times for equipment or spares can be a deal-breaker. That’s why we maintain a well-stocked warehouse in Faridabad with a ready inventory of standard machines, critical spares, nozzles, blast wheels, and abrasives consumables.

Our real-time inventory management system tracks stock levels and responds swiftly to urgent client needs. Additionally, we can offer same-day or next-day dispatch across India with our robust logistics network. This responsiveness has earned us a reputation as a supplier and a reliable business partner.

How is Quality Spares Centre adapting its machines and services to align with modern industry expectations?
We are aligned with the global shift toward safer, cleaner, and more sustainable operations. Our latest machine designs incorporate advanced dust collection systems, noise reduction components, safety interlocks, and operator-friendly control panels, ensuring a safe working environment.

On the environmental front, we promote abrasive recycling systems to minimise waste and energy-efficient motors that reduce power consumption and dust emissions, thereby meeting stringent environmental norms. We believe sustainability isn’t just a buzzword — it’s a responsibility. We actively advise clients on best practices for machine operation, maintenance, and environmental compliance, helping them meet regulatory and ethical standards.