Efficient management of IT services and operations in manufacturing

July 12, 2013 12:04 pm

There is a need for an integrated tool to manage the services, operations and assets within the organisation. Shafi Ahamed documents how an organisation can potentially benefit through IT services and operationsShafi Ahamed,CEO and Co-founder, SapphireIMS
As organisations grow, it is found that the management of IT services, operations and infrastructure also becomes increasingly more complex. Earlier, when much of the management could be done with use of simple tools like spreadsheets, the same may not hold true beyond a point.
The IT department has to do this herculean task against a budget which keeps shrinking. Improved user experience and satisfaction, efficiency in operations, managing IT security, better utilisation of assets, regulatory compliance all become necessities for IT to manage. Hence there is a need for an integrated tool to manage the services, operations and assets within the organisation.
Some of the key areas are service desk, asset management, automation of IT operations and business service monitoring.

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